Category Archives: News


Electric Vehicle Charge Points for Bed & Breakfast Businesses

It is important that Bed & Breakfast owners continuously look for ways to grow their business. This is a matter we here at Stewart Hindley always stress the importance of. As we are committed to being as supportive as we can to our clients we always highlight opportunities for achieving growth.

One of the strongest such opportunities at this time is the electric vehicle market. The rapid growth in sales of electric charged cars over the last 4 years has been quite remarkable. In this article we will look at the facts and figures of them, and the ways in which your Bed & Breakfast can be made an attractive destination for owners of them.

Electric Vehicles – The Rapid Rise in Popularity

Earlier in this article we mentioned that grown in this market had been rapid. This, if anything, is an understatement. In 2013 there were 3,500 registered electric cars on the roads in the UK. By November 2017 this had risen to 125,000. The universal expectation across industry analysts is that 1,000,000 registered electric vehicles shall be reached as early as 2022.

The main challenge to reaching this figure is the number of charging points. At present there are 14,000 charge points for electric vehicles in the UK. Whilst that figure in itself sounds high, it is considerably short of meeting the growing requirement for them. Despite incredible advances in the technology behind them it remains the case that the average fully charged electric vehicle has a maximum range of some 150 miles.

A high level of support is available for businesses wishing to install electric vehicle charge points. This is something all Bed & Breakfast businesses must give consideration to.

Electric Vehicles – Bed & Breakfast Charge Points

From the above it is clear that offering a charge point at your business is a highly attractive feature. Having an electric vehicle charge point available at your Bed & Breakfast could be the determining factor in guests choosing to use you rather than a competitor.

One of the concerns about this which Bed & Breakfast owners will have is the cost of installation. These can, as you might imagine, be quite high. There is, however, considerable financial support available for businesses looking to install electric vehicle charge points.

The UK Government is highly committed to ensuring electric vehicles are a success. One of the incentives in place to encourage this comes in the form of financing for charge points. Grants, subsides and shared cost initiatives are available from a number of Governmental departments, in particular the Office of Low Emission Vehicles and the recently establish Workplace Charging Scheme.

With support in terms of financing and expertise in place at Stewart Hindley we firmly believe now is the perfect time for Bed & Breakfast owners to explore the business potential offered by installing electric vehicle charge points.

The specialist financial experts here at Stewart Hindley are here to help you secure the best commercial loan for your Bed & Breakfast business. We always seek to go beyond this, offering as much comprehensive advice for success as we can. Highlighting the potential for success with electric vehicle charge points is just one of the ways we deliver this.

For more information on how we may be of service to you please get in touch. You can call us on 01488 393042, or drop us a message through our website. We’d be delighted to discuss your plans and requirements, exploring the ways we can help you achieve them.


Spotlight on Wales

Wales is a particularly good location to run a hospitality business, according to official tourism statistics* which showed a rise in occupancy figures across all accommodation types this Summer.

Wales – an increasingly popular hospitality business choice

The figures revealed significant growth in the number of people using hotels, hostels, guest houses, bed and breakfasts, and self-catering units between July 2016 and June 2017:

  • At 68% the occupancy rate for hotels rooms was the highest of all, increasing one percentage point when compared with the previous 12 months.
  • Guest houses and Bed and Breakfast occupancy rates stood at 40%, a 2 percentage point increase over the same period.
  • Self-catering units increased by 4 percentage points to 56%, and hostel bed space increased by 3 percentage points to 52%.

Economy and Infrastructure Secretary, Ken Skates commented :  “In what is an extremely competitive market place, these latest occupancy statistics show a strong picture for tourism in Wales and continue to reflect the success we have experienced over the last two years.

“We will continue with our campaign work to promote Wales to both domestic and foreign markets to ensure that we make the most of the opportunities to attract overseas visitors and those looking to holiday at home due to the weak pound.”

Hospitality finance for Wales

As specialist hospitality finance experts, we have helped a number of proprietors to take advantage of these trends and establish guest houses in Wales over the last couple of years, including:

Chris and Sandra decided that they wanted to run their own bed and breakfast business and set about looking for a suitable business to buy.  After looking at several properties they eventually came upon Tir-y-Coed in North Wales.

Tir-y-Coed Country House is a beautiful former gentleman’s residence built in the late Victorian era.  The property is located in the village of Rowen inside the very popular Snowdonia National Park.  The property nestles in over an acre of beautiful, mature landscape gardens and provides a peaceful 5* experience for its guests.

The bed and breakfast has 6 en-suite bedrooms all furnished and decorated to a high standard.  The rooms are spacious and light and situated on the first floor.  On the ground floor there is a modern garden room, bar and balcony all enjoying a South facing aspect overlooking the grounds.  Tir-y-Coed is one of the finest country houses in the area, with an established trade, offering guests free WiFi, a fully licensed bar and restaurant.

Our client Kate found a beautiful bed and breakfast in Mid/North Wales located just outside the popular holiday destination of Barmouth and situated right next to the beach.

Morwendon House had been a bed and breakfast for a number of years and the owners had decided it was time to retire, providing the perfect opportunity for Kate to purchase a going concern but one which she could also put her own stamp on and develop the trade going forward.

Kate had never run a bed and breakfast before and sensibly invested in attending a B&B course to learn the ropes.  She also sought the advice of our specialist hospitality finance team at Stewart Hindley & Partners. Although it wasn’t all plain sailing, we were able to negotiate on her behalf with the lender, valuer and vendors and eventually secure a hospitality loan agreement acceptable to all parties so that the purchase could move forward.

Lee Scott found his perfect property in Llandudno, close to the Great Orme Railway and town centre. The business had been trading but, in the past year or so, the owners retired and ceased trading the concern. They did, however, leave the guest house in a state where it could be traded almost straight away bar a few immediate updates.

However, the lack of recent business accounts meant that the hospitality loan application would be mainly premised on projections, which is always a more challenging position from which to apply for a hospitality loan. The fact that the property was located in such a popular holiday destination helped and, with Stewart Hindley & Partners’ experience, we were able to make a successful application on Lee’s behalf.  We supported Lee with his bank meeting and commercial valuation arrangements and made sure he was kept up to date on progress throughout the purchase.

Lee took possession of The Capri Guest House (May 2017) where a warm, friendly welcome awaits those looking for a seaside holiday in North Wales.

If you are looking to start up, or purchase an existing hospitality business, wherever that may be, then why not contact our friendly team of specialist advisors now for advice and information on the best hospitality finance packages available today.





Breakfast Do’s And Don’ts If You Want To Impress

First impressions count and nowhere is that more true than for the breakfast you are served at a B&B or hotel.

So, our team at Stewart Hindley & Partners, specialist B&B finance and business advisors have put together a few ‘Do’s and Don’ts’ if you are  B&B or hotel proprietor looking to offer breakfast to impress:


  • Offer a variety of fruit juices and tea and coffee styles
  • Make sure the tea and coffee is served hot and not going stale and cold in a thermos
  • Consider introducing Continental pastries like croissants and tasty pastries and serve them warm.
  • Consider offering a choice of eggs, such as poached, scrambled or fried? Guests will be so impressed that you have gone that extra mile.
  • Consider some more à la carte options – even if they don’t order them, guests will be impressed at a wider choice of more unusual choices that they might not cook at home for themselves. Think Eggs Benedict and Kippers, or an omelette.
  • And why not offer guests the option to take breakfast in bed? This ‘room service’ option represents a nice ‘added value’ touch and all you need is a tray and a system for booking it in advance. Guests looking for that extra bit of privacy will usually happily pay a little extra to enjoy this extra slice of luxury.
  • Train your staff to offer prompt and friendly service. Streamlining the serving and clearing away process can make a real difference to guest satisfaction, particularly if they are in a hurry to get going in the morning.


  • Just play safe – Think beyond the old fashioned one ‘trick pony’ of full English breakfast and cereals to create a mouth-watering and varied breakfast menu
  • Don’t forget that, no matter what menu you finally offer, the ingredients you use are of paramount importance.

You might be able to save money by stocking your fridge with your local supermarket’s basic range, but these days, guests will recognise and appreciate quality ingredients.  And it is just this sort of thing which will get you glowing reviews on Trip Advisor, word-of-mouth recommendations and repeat visits.

  • It’s not all about the food, so don’t leave your breakfast restaurant layout to chance.  Make sure that there are small and larger group settings to accommodate all parties; offer a good selection of the latest newspapers and magazines and put jugs of iced water on the table for guests that might need to hydrate after the night before!

Did you find this helpful?

If you are looking at starting a bed and breakfast, or building up an existing guesthouse business; wherever it is, we can help.  At Stewart Hindley and Partners, we understand the hospitality business through and through.

We are long-established specialists in securing bed and breakfast and hotel finance.  Our experienced team will be able to offer you friendly and informative advice to help you get the best rates and business support and hold your hand through the business planning required to secure finance.

Browse our site for case histories and further information, or call us now to speak to our team of experts.

B&B course

Book Yourself onto a Bed & Breakfast Course & Kickstart Your Dream

If you’ve dreamed of owning your own bed and breakfast or guest house for a while, you’ve no doubt read many wonderful books, blogs and guides on how to make it happen.  Why not take that step forward towards your dream of owning your own bed and breakfast and book yourself onto a bed and breakfast course?

A Bed & Breakfast course can encourage you to take that first step and decide whether this is the right decision for you. You’ll be given practical advice by expert B&B owners and given some useful resource materials. It’s the perfect way to focus your attention to making your guest house dream come true!

Also, lenders look favourably on applicants who have attended courses as it shows a commitment to their plans and that they understand what is involved in running a successful B&B!

Here are three of the best courses available for those interested in setting up their own B&B business.

Bed & Breakfast Academy two-day course

The Bed & Breakfast Academy two-day course promises to provide you with “everything you need to set up, run and market a successful B&B”. Run by Karen, the owner of the successful Hopton House, it’s the ideal opportunity to network with both fellow soon-to-be and existing guest house owners, as the size of the course group ranges between just 6 – 12 people.

The cost of the course is £250 per person which includes a workbook containing all the information covered over the weekend, examples of the documents you’ll need to set up and run your business, a light buffet lunch on both days and refreshments throughout.

The Red Townhouse two-day course

Run by the owners of The Red Townhouse, Elaine and Richard, this two-day course is ideal for anyone not entirely sure if running a guest house is for them. It covers everything from what the business involves, to what makes a successful B&B and the most common mistakes to avoid. You’ll also be given course materials and an information pack to take away with you for future reference.

What makes the course at The Red Townhouse different is its personal approach as they tailor each course to their clients requirements. You will be the only clients on the course and therefore able to ask any questions, or raise any concerns, relevant to your potential business.

Accommodation is included in the price of the course – you’ll stay at The Red Townhouse itself, giving you a perfect opportunity to see how a great B&B should be run. The Red Townhouse is located in Cumbria on the edge of the Lake District and North Pennines – a beautiful place to stay!

How to Run a Bed & Breakfast (formerly Pillowtalk Training)

How to Run a Bed and Breakfast is run by Paula and Ken Hartley who gave up operating their very successful B&B to concentrate on helping others achieve their dreams of being self-employed and running a hospitality business. Currently Paula and Ken run training courses in Shropshire and Berkshire but if demand is high enough elsewhere they are happy to run courses across the country.

Pillowtalk Training also offers a consultancy service to B&B/holiday let owners who feel they could improve their current business with a little help from some experts. Making some minor adjustments can make a huge difference to profitability.

By attending a Bed & Breakfast course you are benefiting from the experience of others, this can save you a lot of time and money in the long run and provides you the opportunity to ask questions about your own specific situation. There is no such thing as a silly question, and the likelihood is that someone else has either asked it before or is thinking the same thing as you!

We hope you find the above courses and guides valuable; don’t forget to check out our very own guides and resources on our blog. We’re also happy to answer any questions regarding financing your B&B, so contact us today!



Expectations for Hotel Financing In 2018

In broad terms the most honest and accurate way to describe the British economic outlook is “uncertain”. We take no pleasure in saying this, but there is no hiding from it. There are several well documented factors contributing to this, ranging from ‘Brexit’ through to global concerns.

An easy assumption to make when faced with this is that an “uncertain” economic outlook is defined as “doom and gloom”. This is not the case. Whilst no sector is completely insulated from the impact of current events, not all are adversely affected. In order to best illustrate this we’d like to take a look at the expectations for hotel financing in 2018 and beyond.

Our specialist financial experts rely on knowledge and information in order to provide the best service possible for hotel financing. A key example of this is reading, understanding and implementing the economic studies and forecasts for the hospitality sector. The most recent of these to be published is the PwC UK Hotels Forecast 2018. It makes fascinating and informative reading.

The report notes that the overall UK GDP growth for 2018 is anticipated to be 1.4%, a slight drop on the 2017 figure. For hotels, however, the RevPAR (revenue per available room) growth figure is expected to be 2.3%. This is based on a hotel room occupancy rate of 76%, a figure which is highly likely to be achieved.

What we believe this represents is a confidence in the strength of the UK hospitality sector. It also means that hotel financing in 2018 will remain available, despite the uncertain economic outlook in a general sense.

In order to understand how the RevPAR growth is expected to outpace GDP growth we must consider the consequences of the current uncertainty. The weaker Pound Sterling is the factor which has, as strange as it may sound, been of the most benefit to the sector.

2017 has shown that a weaker Pound Sterling can deliver benefits to the hospitality sector. This comes via two streams. Firstly, a weaker currency exchanges sees a far higher number of UK citizens opt for a “staycation” holiday, as it provides better value. Secondly, from the other side of the exchange rate the UK becomes a far more attractive holiday destination for overseas visitors.

At Stewart Hindley we are moving ahead with confidence about hotel financing in 2018. The factors which make the UK hospitality industry successful remain in place, despite any general economic uncertainty.

There are many lenders who will see hotel financing in 2018 as a primary investment goal. Gaining access to this finance relies on you getting the best people possible involved on your behalf. At Stewart Hindley we have a proud track record for being the best people. We are here to help you secure financing for your hotel or hospitality business. Please contact us on 01488 684834. We’re looking forward to hearing from you!


The UK’s Top 5 filmset location places to stay

Is your guesthouse, hotel or self catering accommodation located in a region famous for being the scene of films or television dramas?

Many UK holidaymakers love to see these places in the flesh and it’s even more of a bonus if they can stay in a property which featured on the film sets. Here is The National Trust’s Top 5 filmset cottages:


Lacombe Cottage, Port Isaac

A former fisherman’s cottage with bags of Cornish charm and just a few paces to Port Quin’s beach, Lacombe was used as Captain Blamey’s house in the most recent TV series of Poldark.  Its low ceilings, original open beams and a solid-fuel stove all add to the charm and character of this exceptionally pretty former fisherman’s cottage.


The High Street, Lacock

A number of magical scenes from the Harry Potter series were filmed in Lacock Abbey and Village in Wiltshire, including parts of The Philosopher’s Stone (2001), The Chamber of Secrets (2002) and The Half Blood Prince (2009).  National Trust holiday guests can stay in their Lacock timber-frame cottage, 2 High Street, which was also used to house Judi Dench and Imelda Staunton for the filming of costume drama Cranford.


Rose Castle Cottage, Coniston

This cute stone cottage initially inspired Arthur Ransome when writing Swallows and Amazons and provided the backdrop for the lake scenes. It’s a two-bedroom cottage which will leave you feeling all warm and fuzzy inside with its pretty 19th-century charm and cosy interiors. The two-bedroom stone cottage sits alone in the landscape just above beauty spot Tarn Hows, with no neighbours in sight.

Free of modern technology and carefully restored to retain its original character, it’s the perfect retreat to escape the trappings of modern day life. It’s the simplest things, like warming against the log-burner after a long day hiking, or waking up to views of green fields and mountains that make this cottage so special.


The Potters Cottage, Strangford, Downpatrick, County Down

Go behind the scenes of Game of Thrones and step into a medieval fantasy when you stay in this two-bedroom stone cottage. It sits on the historic farmyard of Castle Ward, which provided the backdrop for Winterfell in the first series.

Key scenes from the drama will unfold right from your doorstep; from the Whispering Wood to the clock tower just next to the cottage. There’s even a replica of the Winterfell Archery Range in the courtyard.

Escape the world of dragons and battling kingdoms when you close the front door of this cosy little nook


White Edge Lodge, Near Sheffield

White Edge Lodge in Derbyshire made a star turn in the 2011 adaptation of Jane Eyre with Michael Fassbender and Jamie Bell. The lodge featured as the home of the Rivers family who take in a troubled Jane after she flees from Mr Rochester.

Standing alone on a vast expanse of heather moorland with all-encompassing views of the Peak District, White Edge Lodge is sure to excite. Formerly a gamekeeper’s cottage, much of its original features remain inside, such as exposed brick walls, wooden beams and most intriguing of all, the former game cellar, which now hosts the kitchen. Its highlight though, is most definitely the upstairs roll-top bath which looks out over 20-miles of stunning views.

What is your ideal hotel location?

If you are considering starting up self catering cottages, a bed and breakfast or a hotel you will no doubt be comparing a number of possible property locations and identifying their unique attractions, as part of a business plan.

Our experienced team can offer you friendly and informative advice to help you start up or build and improve your business.

Stewart Hindley Partners have many years of experience in the hospitality sector and can offer specialist finance including bed and breakfast funding and hotel mortgages.

Browse our site for case histories and more information about the process involved in securing hospitality finance or call us now to speak to our team of experts.



How To Deal With Complaints – Dos And Don’ts

Guest house and hotel owners will inevitably be required to respond to the occasional case when guests feel they have had a slightly less-than-perfect stay.  So, what is the best way to handle complaints?

Leading hospitality finance experts Stewart Hindley & Partners have put together a few handy list of ‘Dos’ and ‘Don’ts in these situations:


  • Focus on providing a great customer experience with attention to detail and set realistic expectations before guests arrive. That way, you can ensure that you don’t give customers a reason to complain in the first place.
  • Be ready for those few complaints that you might get. This means being sure you know your establishment inside out. You want to be ready for almost any question, or tackle any issue, that your guests could possibly think up.  You should also decide what your stance will be when a customer confronts you, what your policy is on compensation and how you will validate a complaint.
  • Anticipate – have an outcome ready for as many complaints as you could think of, so try to bring the topic on to this, so as not to draw out the length of the discussion.
  • Stay calm, even if the guests are worked up themselves. When a guest does decide to make a complaint, it’s important to think about your tone of voice, staying polite at all times and choosing your words carefully – especially if the complaining guest is quite animated.
  • Be sure to also take the nature of the complaint on board, and look to improve whatever it is that went wrong for the guest. For example, look into upgrading a bed if guests complain it is uncomfortable.
  • Endeavour to bring about a speedy conclusion to all complaints. Delaying will only escalate the issue.


  • Misrepresent or over-promise clients with your promotion. For example, make sure that any promotional images you use are a realistic representation of your establishment. Use a good photographer to capture all of your ‘best sides’, but don’t mislead with images of views which do not apply to your rooms.
  • Don’t feel you necessarily have to agree with everything that the complaining customer is saying – especially if you feel that some or all of what they’re saying is unfair. A better way to ‘diffuse the bomb’ is to acknowledge what the customer is complaining about, and try to shift the conversation on to the resolution.
  • Don’t dwell on the complaint because, more often than not, a negative can be turned on its head to become a positive. Look upon it as an opportunity to impress with how responsive you are to complaints and to ‘practise’ your customer service skills.
  • Don’t forget to treat the experience as a learning curve – to get even better at handling these situations in the future. Use it to hone your customer service skills, taking on board the criticism and using it to give your guests better experiences every time they come and stay with you.

Need a helping hand?

If you are looking to start or grow a  bed and breakfast or hotel business, the chances are that, at some point, you will be seeking out bed and breakfast funding or hotel mortgages.

At Stewart Hindley and Partners, we are in an ideal position to help you as we understand the hospitality business through and through. We are long-established specialists in securing hospitality finance. Our experienced team will be able to offer you friendly and informative advice to help you build and improve your business. Browse our site for case histories and more information about the process involved, or call us now to speak to our team of experts.



How will the interest rate change affect hospitality lending?

The most positive aspect of the recent rate rise by the Bank of England is that it was not a surprise. It was rather the case that the November 2 bank rate rise from 0.25% to 0.5% was widely expected. Now that it has happened as anticipated it’s important to manage your financial affairs with it.

Here at Stewart Hindley we have given this interest rate rise our priority attention. In terms of our status as the leading name for hospitality lending it is vital that we understand all possible implications for the sector. In this article we are going to look at two key areas – how existing loans are affected and how new hospitality lending agreements might be impacted.

Existing Hospitality Loans

There is no getting away from it – the increased rate will mean an increase in the amount paid in service of debts. The extent of the increase is, however, not fixed. How much extra will need to be paid – and when – depends on two factors. These are the nature of your existing loan and what decision your lender has made about the increase.

In respect of the latter, the implementation of the change is not a constant. Different financial institutions will introduce the rate change in accordance with their own strategy. For guidance in this we must refer you to your lender. If they have not communicated a change with you yet then it would be a proactive move to contact them directly. It would be to your benefit to initiate discussions around any proposed changes.

This contact also relates to the first factor. Several of Stewart Hindley clients are on fixed term, fixed rate lending agreements. These will have been negotiated with possible interest rate changes in mind, but due to the fixed nature will not be directly affected. Should your fixed term loan be close to a termination and renewal point then now would be an ideal time to start initial negotiations in regards of the new terms.

New Hospitality Loans

A widely held view is that increased interest rates are met with a decrease in capital available for business loans. We do not believe this to be the case in the current situation – certainly not in respect of hospitality lending.

There are a number of reasons for the Bank of England rate increase decision. Many of them relate directly to ensuring that the business environment remains buoyant and stimulated. At this time the UK leisure and accommodation sector is viewed as being particularly healthy. With this being the case we believe there will be no adverse effect on hospitality lending due to the bank rate change.

If you are seeking assistance and advice in respect of a new hospitality loan please do not let the rate change put you off. Now is the time to contact us here at Stewart Hindley about your plans. Our Brokers  can help you secure the best terms possible for your financing requirements.

As you can see the decision by the Bank of England was widely anticipated and absorbed into the hospitality lending market. We understand that the natural reaction to such an increase is caution and concern. At this stage, however, we do not view this change as negative. With the intention of the increase being to give a boost to the British economy the impact on the accommodation and leisure section is in all likelihood going to be positive.

The team at Stewart Hindley are committed to giving you the very best service available for all hospitality lending requirements. We have a proven track record of success, enabling many businesses to flourish in the UK leisure and accommodation sector. It would be our pleasure to provide this service for you.

For more information, or to set up an appointment, please call us on 01488 393042.


Are you all set to cash in on the UK tourism boom?

BBC News today (10 October) reported that tourism to the UK has reached record levels and Britons are also holidaying at home in record numbers with Britain’s beaches and attractions attracting more domestic visitors and “staycations” on the rise.

Record figures

  • Nearly 40 million overseas people are expected to have visited the country during 2017 – a record figure.
  • The tourist promotion agency, VisitBritain, forecasts overseas trips to the UK will increase 6% to 39.7 million with spending up 14% to £25.7bn this year.
  • During the first six months of the year there were a record 23.1 million overseas visits to the UK – up 8% on the same period in 2016 – and the figures for July topped four million for the first time, with only a slightly smaller number of visits made during August
  • From January to June this year, domestic overnight holidays in England rose 7% to a record 20.4 million with visitors spending £4.6bn – a rise of 17% and another record.

Tourism is economic powerhouse

And, The British Tourist Authority (BTA) estimates that tourism is worth £127bn annually to the economy.

BTA Chairman, Steve Ridgway, called the sector an “economic powerhouse” and a “job creator right across Britain”.

“Two-and-a-half times bigger than the automotive industry, employing three million, tourism is one of our most successful exports and needs no trade deals to compete globally.”

Tourism Minister John Glen said: “Tourism contributes billions to the UK economy and supports millions of jobs.”  He added that the record figures for overseas and domestic holidaymakers were “testament to our world-class attractions and the innovation of our tourism industry”.

Call for continued investment

Authorities suggest that one of the driving forces has been that the UK has become a cheaper place to visit for tourists from overseas following the fall in the value of the pound since the Brexit vote last year.

But Mr Ridgeway said: “Tourism is a fiercely competitive global industry and you cannot just build a strong, resilient industry on a weaker currency.

“We must continue to invest in developing world-class tourism products, getting Britain on the wish-list of international and domestic travellers and we must make it easy for visitors to make that trip.”

A good time to look at hospitality finance

In this positive business environment for UK tourism, there is no better time to invest in a new hospitality business or look to expand an existing one. There are some great hospitality finance deals available now and Stewart Hindley and Partners are ideally positioned to advise you on the best rates and hospitality mortgages to suit you.

We are long-established specialists in securing hospitality finance. Our experienced team will be able to offer you friendly and informative advice to help you get the best rates and business support.

Browse our site for case histories and more information about the process involved in securing hospitality mortgages or call us now to speak to our team of experts.



The Pink Book updated with card charges legislation

The Pink Book is one of the most valuable resources available to all within the hospitality accommodation sector. It provides regularly updated information regarding legislation that affects businesses operating in the hospitality industry. A recent update has looked at the implications of changes to debit and credit card charges. In this article we are raising awareness of the legislation change. This will also show what vital reading The Pink Book is for all business owners and operators.

Here at Stewart Hindley & Partners we are renowned for our specialist financing work. Our ability to give you the best service means we are always up to date with changes in the industry.   We trust The Pink Book to deliver important information on developments such as the coming card charges legislation.

The Card Charges Legislation

Firstly, let’s look at the legislation. As of 13th January 2018 all businesses may no longer add extra charges when customers pay with a debit or credit card. This is in compliance with the EU Payments Service Directive II. The ban extends to other forms of payment, including the increasingly popular PayPal.

This legislation change poses a challenge to owners of guest houses, hotels and bed & breakfast businesses across the UK. All owners need to balance competitive pricing against factors such as banking charges. The changes made need to help sustain profitability for the business.

In looking at the changes to debit and card charges The Pink Book gives some vital guidance. A key priority is ensuing your booking system complies with the legislation. This applies to both website bookings as well as on site payments.

How to Address the Card Charges Legislation

Accommodation businesses need to focus on how best to address the change for their own circumstances.  The Pink Book provides possible solutions for all to consider. An example of this is absorbing all potential banking costs into the overall pricing strategy you have in place. Detailed planning and modelling to ensure the best strategy is adopted for your specific business is always the right approach. It would be beneficial to consult with trusted and qualified business planners.

Here at Stewart Hindley & Partners we appreciate being able to take a “to and through” approach to our clients. Our specialist financial experts for the hotel and leisure industry build strong relationships with the businesses we serve. Our team will always point our clients in the right direction for advice. When it comes to this, first of all we would always recommend owners consult The Pink Book frequently for important information affecting their business.

For more information on The Pink Book please visit their website. This can be found on the Visit Britain site – To discuss your funding and financing requirements please give us a call on 01488 684834. You can also reach us through our contact page. We’re here to help you in reaching your aspirations for success.